Helpdesk / FAQs

Welcome to the Bigmass Technologies Helpdesk. We’re here to assist you with any questions regarding our services, payments, and support.

Frequently Asked Questions

Q1. How can I make a payment?
You can securely pay online through our payment gateway using UPI, Debit/Credit cards, Netbanking, and Wallets.

Q2. When will I receive confirmation of my payment?
You’ll receive an instant confirmation email/SMS once your payment is successful.

Q3. What if my transaction fails but the amount is deducted?
In case of a failed transaction, the amount (if debited) will be auto-refunded by your bank within 5–7 working days.

Q4. Can I get an invoice for my payment?
Yes, invoices are automatically generated and sent to your registered email.

Q5. How can I contact support?
📧 support@bigmasstechnologies.com

Refund Policy

At Bigmass Technologies, customer satisfaction is our priority.

• Service Payments: Once a service is activated, payments are generally non-refundable.
• Failed Transactions: If the amount is deducted but service/payment not confirmed, it will be auto-refunded by your bank/payment gateway within 5–7 working days.
• Duplicate Payments: Extra amounts paid accidentally will be refunded within 7 working days after verification.
• Project/Custom Work: Refunds are not applicable once work has started, unless agreed under a special contract.

For refund assistance, please contact: refunds@bigmasstechnologies.com

Terms & Conditions

Welcome to Bigmass Technologies. By accessing or using our website/services, you agree to the following terms:

1. Eligibility: You must be 18+ to use our services.
2. Payments: All payments are processed via secure gateways.
3. Service Delivery: Timelines will be communicated via email/project agreement.
4. Refunds: As per our Refund Policy.
5. Intellectual Property: All website content, logos, and materials belong to Bigmass Technologies.
6. Prohibited Use: Services cannot be used for unlawful or fraudulent purposes.
7. Changes: Terms & Conditions may be updated without prior notice.

Privacy Policy

At Bigmass Technologies, we respect your privacy and are committed to protecting your personal data.

Information We Collect

• Name, Email, Phone (during registration/payment)
• Payment details (processed securely via Payment Gateway – we do not store sensitive data)
• Cookies for performance & analytics

How We Use Your Information

• To process payments and deliver services
• To send invoices, receipts, and updates
• To improve customer experience and security

Data Protection

We use SSL encryption and secure servers. Payment data is handled by certified gateways (PCI-DSS compliant).

Sharing of Data

We do not sell or share personal data with third parties, except as required by law or for payment processing.

Contact for privacy concerns: privacy@bigmasstechnologies.com